Last updated: March 2026
At The Box Office Phnom Penh, we aim to provide excellent service and a smooth, reliable experience for all guests. This policy explains how refunds, cancellations, and order issues are handled across food and drink orders, events, reservations, and online payments.
All food and drink orders are prepared fresh. Because of this:
Orders cannot be refunded once preparation has begun.
If an item is unavailable, we will offer an alternative or a refund for that item.
If you experience an issue with your order, please speak to a staff member immediately so we can resolve it on the spot.
For ticketed events hosted at The Box Office Phnom Penh:
Tickets are non‑refundable unless the event is cancelled by us.
If an event is postponed, your ticket will automatically transfer to the new date.
If you cannot attend the new date, you may request a refund.
This ensures fairness while allowing us to support performers and event partners.
Table reservations are free.
For groups of 8 or more, a deposit may be required.
Deposits are refundable up to 48 hours before the reservation time.
If you need to cancel, please notify us as soon as possible so we can offer the table to other guests.
Payments made through our website are processed securely by trusted third‑party providers, including:
ABA
PayWay
We do not store your full payment card details. All transactions are encrypted and handled directly by the payment provider.
If something is wrong with your order or experience:
Speak to a staff member immediately, or
Email us at info@boxofficetest-ec6871.ingress-baronn.ewp.live
We will always do our best to resolve the issue quickly and fairly.
The Box Office Phnom Penh
#8, Street 258, Phnom Penh
Email: info@boxofficetest-ec6871.ingress-baronn.ewp.live
Phone : 012 830951
